1. Introduction
Annuitypq ("we", "us", "our", "the Company") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This privacy policy applies to information we collect through:
- Our website: www.annuitypq.com
- Contact and inquiry forms on our site
- Communications by email, phone, or direct correspondence
- Business interactions related to our services
It is important that you read this privacy policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.
2. Data Controller
Annuitypq S.R.L., with address at Av. Ayacucho 137 Edif. Los Andes, 2nd floor, Cochabamba, Bolivia, is the controller and responsible for your personal data. For any questions regarding data protection, you can contact us at:
- Email: privacy@annuitypq.com
- Phone: +59144589566
- Postal Address: Av. Ayacucho 137 Edif. Los Andes, 2nd floor, Cochabamba, Bolivia
3. The Data We Collect About You
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
3.1. Identity Data
Includes first name, last name, title, job title, company or organization.
3.2. Contact Data
Includes email address, telephone numbers, postal address, city and country.
3.3. Technical Data
Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
3.4. Profile Data
Includes your interests, preferences, feedback and survey responses related to our services.
3.5. Usage Data
Includes information about how you use our website and services.
3.6. Marketing and Communications Data
Includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).
4. How Is Your Personal Data Collected?
We use different methods to collect data from and about you including:
4.1. Direct Interactions
You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- Inquire about our services
- Fill out contact forms on our website
- Request marketing to be sent to you
- Give us feedback or contact us
4.2. Automated Technologies or Interactions
As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details.
4.3. Third Parties or Publicly Available Sources
We may receive personal data about you from various third parties and public sources as set out below:
- Technical Data from analytics providers such as Google
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services
- Identity and Contact Data from publicly available sources such as business or professional registries in Bolivia
5. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
- Where we have your consent to do so.
5.1. Purposes for Which We Will Use Your Personal Data
We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so:
To manage our relationship with you
- Data used: Identity, Contact, Profile, Marketing and Communications
- Legal basis: Performance of a contract with you, Necessary to comply with a legal obligation, Necessary for our legitimate interests (to keep our records updated and to study how customers use our services)
To provide our services
- Data used: Identity, Contact, Financial, Transaction
- Legal basis: Performance of a contract with you, Necessary for our legitimate interests (to recover debts due to us)
To administer and protect our business and this website
- Data used: Identity, Contact, Technical
- Legal basis: Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud), Necessary to comply with a legal obligation
To use data analytics to improve our website, services, marketing and customer experience
- Data used: Technical, Usage
- Legal basis: Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about services that may be of interest to you
- Data used: Identity, Contact, Technical, Usage, Profile
- Legal basis: Necessary for our legitimate interests (to develop our products/services and grow our business), Consent where required by law
6. Marketing and Promotional Communications
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you.
You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.
6.1. Opting Out
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time at privacy@annuitypq.com.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase or other transactions.
7. Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
For more information about the cookies we use, please see our Cookie Policy.
8. Disclosures of Your Personal Data
We may share your personal data with the parties set out below for the purposes set out in section 5 of this privacy policy:
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers.
- Tax authorities, regulators and other authorities who require reporting of processing activities in certain circumstances.
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
9. International Transfers
Some of our external third party service providers are based outside of Bolivia, so their processing of your personal data will involve a transfer of data outside of the country.
Whenever we transfer your personal data out of Bolivia, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed by competent authorities to provide an adequate level of protection for personal data.
- Where we use certain service providers, we may use specific contracts approved which give personal data the same protection it has in Bolivia.
10. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
11. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for at least five years after they cease being customers for tax and legal compliance purposes.
In some circumstances you can ask us to delete your data. In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
12. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing of your personal data.
- Request transfer of your personal data.
- Right to withdraw consent where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us at privacy@annuitypq.com.
12.1. No Fee Usually Required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
12.2. What We May Need From You
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
12.3. Time Limit to Respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
13. Changes to the Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. This policy was last updated on January 8, 2026.
14. Contact
If you have any questions about this privacy policy or our privacy practices, please contact us at:
Annuitypq S.R.L.
Av. Ayacucho 137 Edif. Los Andes, 2nd floor
Cochabamba, Bolivia
Email: privacy@annuitypq.com
Phone: +59144589566